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School of Communication & the Arts

Jovonte Santos, M.A.

Jovonte Santos

Office: Donahue, Room 304

Tel: 617-243-2000


Pronouns: He/Him


  • M.A. University of Massachusetts Boston
  • B.A. Alcorn State University


Professor Santos has experience in the public- and private-sector as a mediator, researcher, contract negotiator, trainer, coach and facilitator. His academic and professional background in dispute resolution has allowed him to focus on professional communication, organizational conflict, and business negotiations in all his courses at Lasell. He has utilized these skills in various capacities while working as a contract negotiator for Mass General Brigham's Research Management Contract Office, a research director for the Joint Committee on Consumer Protection and Professional Licensure, and mediator for the Massachusetts Department of Correction. As a graduate research assistant at University of Massachusetts Boston, Professor Santos was honored with the Donald Paulson Award for Service to the Field of Conflict Resolution.

What is your teaching philosophy for Lasell courses?

"Applied experience is key. I love the art and science of negotiation and I find it essential to infuse this skill in every course I teach. I am intentional about my students leaving the course better able to creatively and effectively negotiate solutions to deeply entrenched organizational, community and business problems. I love infusing case studies, current events and real-world professional skills to equip students as they matriculate in their degree. I constantly want them to link the skill building in my courses to their career and personal goals. I challenge students to think critically by knowing the argument of the other side, building confidence in their communication skills and applying their learning to real world scenarios."