Frequently Asked Questions
Billing and Payment
Where do I view my balance or billing statement online?
- You can view your balance/statement from the Student Account Center (SAC) by logging into MyLasell, then selecting the “SAC/ePay” button in Self Service. Non students who are shared users, may log in to https://lasell.afford.com/. Once you are logged onto your SAC, click on the “Statement” tab to view your past and current statements.
How do I access my Student Account Center (SAC) account?
- Student may access their Student Account Center (SAC) account by logging into MyLasell and selecting the SAC/ePay button in Self Service.
- A shared user may access the SAC at https://lasell.afford.com/.
Will I be receiving a copy of the billing statement to my home address?
- As part of Lasell College’s continuing efforts to Go Green, the billing process is now entirely paperless. Statements are delivered electronically by e-bill. Students will receive notification in their Lasell College email account when the e-bills are ready to view/pay. All e-bill notifications will be sent to the student. However, student’s may add financially responsible parties (mom, dad, spouse, sponsor) to their e-bill account as 'shared users' who will also receive e-bill notifications and may view and make payments toward the student’s account.
What is the due date for my term bill?
- Programs have different due dates depending on term, semester, and graduate versus undergraduate. To view the due date for your program visit the Tuition and Fees section, select ‘Graduate’ or ‘Undergraduate’ then view the Billing Polices.
- Payment due dates may also be found in the right margin of the Student Account Center (SAC) landing page/summary tab.
How can I pay my bill?
- Student Accounts no longer accepts cash payments. Payments can be made online through the Student Accounts Center (SAC). We recommend completing payment online using SAC/ePay on Self Service. Payments can be made on SAC/ePay by check at no extra cost, or credit card with a convenience fee. International students may also wire funds via peerTransfer/Flywire.
Can I make a payment by phone?
- We do not accept payments over the phone for security purposes. SAC/ePay is the school’s preferred payment method.
What happens if I do not pay by the due date?
- A late fee of 1.5% of the amount due may be assessed every month to accounts not paid by the due date. The College reserves the right to suspend or terminate services and/or enrollment due to delinquency in payment.
Tuition Payment Plan (Options)
Is there a payment plan available to pay my bill?
- Yes, you may enroll in a payment plan with Tuition Management Systems (TMS) on the Student Account Center (SAC) by clicking on “Payment Plan” under ‘View Available Payment options’. For the fall semester the payment plan runs from June/July 1st – October 1st. The spring payment plan runs from November/December 1st – March 1st. You may visit https://lasell.afford.com/ for additional enrollment information.
Is there a fee for the payment plan?
- A service fee of $40 is due upon enrollment for each term (Terms are Fall/Spring). You may visit https://lasell.afford.com/ for additional enrollment information.
Will I be charged a convenience fee if I use my debit/credit card?
- There is a convenience fee for online debit/credit card payment. There are no convenience fees for online payments made via checking/savings. You may visit https://lasell.afford.com/ for additional enrollment information.
Is my payment plan reflected on my online statement?
- Yes, the payment plan is reflected on your Student Account Center (SAC) and e-bill. If you have established a semester plan and made a payment to Tuition Management Systems, it will be reflected on the statement as ‘TMS monthly Payment plan’. The anticipated/future monthly payments are also listed on your statement as ‘Remaining TMS Payment Plan Semester Budget’. If your balance due to the college is greater than zero, please contact TMS to adjust your budget at 888-722-4867.
Why am I being charged the comprehensive fee?
- The comprehensive fee is charged to all full-time and part-time students for student enhancement programs, lecture series, and facilities that complement and support the academic experience. For example, health services, recreation centers, student centers, student events and concerts, campus shuttle, and athletics, among others. You may visit the tuition and fees page for more information.
What does the lab/major fee cover?
- The lab fee covers the cost of supplies, equipment and materials utilized in classes for instructional purposes. The major fees covers the cost of hardware, software, guest speaker honorariums, liability insurance, clinical placement, lab usage and other miscellaneous materials/supplies that are necessary to maximize student learning.
Why do I have to pay a dorm damage fee?
- The annual $450.00 security deposit offsets any dorm damage charge(s).
Will I get reimbursed for my dorm damage fee?
- At the end of each semester Residential Life conducts dorm damage assessments. If damage is discovered, charges will be applied to the student account. At the end of the academic year, or when a student leaves the College, the deposit is credited back to the student account and will offset any charges, including any dorm damage charges. If the return of the deposit creates a credit balance, the student may request a refund of this balance. If there are any outstanding charges on your account, the deposit will be applied towards those charges.
What is the Study Abroad Deposit/Administrative Fee?
- The Study Abroad Deposit is a non-refundable deposit which confirms a student’s commitment to study abroad in the following semester.
- The Study Abroad Administrative Fee is billed to all students who study abroad for a semester on a Lasell approved program. This fee is not reduced or refunded for schedule changes made after the add/drop period.
- PLEASE NOTE – students who plan to study abroad must pay the Study Abroad Deposit AND a resident or commuter enrollment deposit.
How do I find out if I’m eligible for a refund?
- You may view your balance online by visiting your Student Account Center (SAC) by logging in to MyLasell and selecting SAC/ePay from Self Service. You may only request a refund if the pending/anticipated aid on your summary page is zero and you have a credit balance on your account. A credit balances are indicated by a number contained within parenthesis ‘()’on the SAC.
How can I request a refund?
- To request a refund, first please visit lasellchoice.afford.com to choose your refund preferences.
- Students should email firstname.lastname@example.org from their Lasell email with the amount they would like refunded to them.
- If you have misplaced or lost your prepaid card, you may request a new one by contacting card services at 888-373-7905 or visit lasellchoice.afford.com to update/change you refund preference to direct deposit.
Can my parents request my refund?
- No, only the student may request a refund from their student account.
How long will it take to get my refund?
- Refunds will be issued within 7-11 business days of the request date, if there is a refundable credit balance. It will be processed per the student’s preferred refund choice (Lasell College Prepaid VISA card or by direct deposit at lasellchoice.afford.com).
How will my refund be distributed?
- Lasell College students may now receive refunds via direct deposit (ACH) into their designated bank account or a reloadable Lasell College Visa-branded prepaid debit card (default method if no selection made).
- Please visit lasellchoice.afford.com to choose your refund preferences. All students should complete/update their refund preferences in order to ensure a prompt and accurate distribution of any refunds that you may become eligible for today and in the future. You may also contact the refund support line at 888-425-1138.
I didn’t request a refund, but funds were put on my debit card?
- Per federal regulations, we are required to refund students when the amount of their federal funds exceeds allowable charges. These federally required refunds will be processed per the student’s preferred refund choice.
- Graduate students with federal funds that exceed allowable charges are automatically refunded after the add/drop deadline for each session.
- Undergraduate Students are also refunded if there’s a remaining credit balance on their account after graduation or if the student is no longer attending the college.
I have purchased coverage for myself, but can I also purchase coverage for my dependents (spouse, child)?
- Please refer to your BCBS student health insurance plan document at www.universityhealthplans.com or call UHP at 800-437-6448 to see if your plan provides dependent coverage.
When scheduling an appointment, should I tell the provider's office that I have BCBS?
- Yes. If you are scheduling an appointment with a provider, you should inform the office of the plan type that is on the top of your insurance card.
How can I check the status of a claim I submitted?
- You can check the status of a claim that you or the provider has submitted by registering on the Member Central tool on the BCBSMA website or by contacting BCBS at 888-753-6615.
What do I do if I am sick and need to go to the hospital?
- In the case of an emergency, students may go directly to the emergency room. If admitted on an inpatient basis, your SHIP may require you to contact BCBS or the hospital may contact them for you. Visiting an out-of-network facility may result in a higher out of pocket cost. Outpatient services, including day surgery and emergency room visits, may not need to be pre-certified. Please check your plan document by visiting www.universityhealthplans.com.
Am I covered for medical treatment while studying or traveling abroad?
- Yes. No matter where you travel as a student, you are covered under the student health insurance medical plan worldwide 24 hours a day. To learn more about the worldwide program and access BCBS's worldwide network of providers please visit www.BCBS.com/bluecardworldwide or call the BlueCard Worldwide Service Center at 800-810-2583 or call collect at 804-673-1177. In-network hospitals will directly bill BCBS for services. Office visits, prescriptions, or other outpatient services will have to be paid for up-front and then the member can submit a claim form to BCBS for reimbursement. Please visit www.BCBS.com/bluecardworldwide to download an international claim form.
- If you are enrolled in the student health insurance medical plan, you will be eligible for additional traveling services through AIG. You may be covered for accidental death and dismemberment, evacuation, and repatriation coverage. Please contact UHP at 800-437-6448 for additional info on coverage limits.
Does my health insurance plan cover treatment for substance abuse and mental illness?
- The BCBS Student Health Insurance Plan provides coverage for medically necessary treatment of substance abuse and mental illness conditions. Generally, the extent of coverage depends on whether the treatment is provided on an inpatient or outpatient basis. Please refer to you student health insurance plan document for specific details or call the BCBS toll-free at 888-753-6615.
Does my health insurance plan cover pregnancy?
- The BCBS Student Health Insurance Plan provides coverage for a pregnancy on the same basis as any other medical condition. Please refer to your BCBS student health insurance plan document for specific details or call BCBS at 888-753-6615.
Do I get an insurance card?
- Yes. Once you are enrolled in the BCBS Student Health Insurance Plan, an insurance card will be sent to you. In the event that the card does not arrive on time, you can still receive medical services as long as you are enrolled in the BCBS eligibility system.
What if I lost my insurance card?
- Please contact BCBS at 888-753-6615 to obtain another insurance card.
Who should I contact for updating my personal information such as a mailing address, name, etc.?
- Please update your personal information at your school first, and then call UHP at 800-437-6448 to update your personal information so that your record can be updated with BCBS.
If I have a benefit question about my policy, who should I ask?
- Please refer to all benefits in your student health insurance plan document. If you still need assistance, please contact BCBS at 888-753-6615 and a customer service representative will be able to assist you with your benefit questions.
When do I have to fill out a claim form?
- The only time that you would need to fill out a claim form is if your pharmacy or provider does not participate with BCBS and bills you directly and you pay out of pocket at the time of service.
Where can I find a medical claim form and a prescription claim form?
- You can obtain a copy of the medical claim form or Rx claim form by visiting www.bcbsma.com.
What happens if I drop out of school while I am enrolled in your insurance plan? Will you refund my money? Will I still be covered?
- Insured students who withdraw from school after the first 31 days of the policy period will remain enrolled in the qualified Student Health Insurance Plan for the full period for which the premium was paid. There will be no refund of premium.
Does the student insurance plan cover prescription drugs?
- Yes. For more information on prescription information please click on the Prescription Info link in the menu section.
Which pharmacy can I use to fill my prescription?
- You can go to any pharmacy that is part of the Express Scripts network. Most pharmacies participate in this network. If you need to get a provider listing or inquire about a participating pharmacy, please contact BCBS at 888-753-6615.
Does UHP provide a voluntary dental plan for MA students?
- Yes, a voluntary dental plan is available for MA students and their dependents. If interested, please visit UHP's website, www.universityhealthplans.com, to learn more about the plan's benefits and to find the enrollment form.
Does this plan offer any vision benefits?
- Yes, the BCBS Student Health Insurance Plan offers one routine vision exam every 24 months. In addition, UHP offers a voluntary VSP vision care plan. Please visit www.universityhealthplans.com, click on alternative insurance products, and select VSP vision to learn more about the benefits and the enrollment process.
Who should I contact with questions about financial aid?
- The Office of Financial Aid can be reached at (617) 243-2227 or email email@example.com. They are located on the second floor of the Potter house 1844 Commonwealth Avenue, Newton, MA 02466.
Why is my financial aid not showing on my student account?
- Please check the status of your award and required documents on your Self Service account by selecting the “Finances” tab and then clicking financial aid tab.
I have appealed to the Financial Aid Committee. When will I be notified of their decision?
- You will be notified of the decision within two weeks of the date the appeal was submitted.
Is Financial Aid taxable?
- Any amount of a scholarship, fellowship, or grant that exceeds the costs of tuition, mandatory fees, books, and required supplies or equipment will be considered taxable income and is subject to federal tax. This may also be subject to state taxes. See IRS publication 970 for information on tax credits for both students and parents, see www.IRS.gov.
I have an outside loan. Why is the loan not credited to my account?
- The Office of Financial Aid is responsible for certifying and disbursing your loan. Approved loans will be reflected on the Student Account Center as pending/anticipated until disbursed. If your loan is not approved prior to the deadline, you may need to make a payment or set up a payment plan until the loan is credited to your student account.
Why am I receiving notification that my loans have been disbursed?
- You receive a notification as a reminder and documentation that your loans have been disbursed. (Federal Loans only).
What if I decide I do not want all of my student loans?
- You may reduce or return it to your lender(s). Your request to reduce or return funds should be submitted to Financial Aid at Finaid@Lasell.edu.
What is exit counseling and why do I have to complete this?
- An exit session is loan counseling that provides information on loan repayment, grace period, billing options information, and collects updated borrower information. It is a federal requirement and a condition of receiving a federally funded student loan.
I am planning to attend Lasell graduate school. Am I still required to complete exit counseling?
- Yes, you must complete the exit counseling requirement.
If I withdraw or stop attending school, am I required to complete exit counseling?
- Yes, you must participate in an exit counseling session if you borrowed federal student loans during your attendance at Lasell College.
What happens if I do not complete the exit counseling requirement?
- A hold will be placed on your records, and will only be removed upon completion of the exit counseling sessions, which include your signature and return of the completed borrower information form.
What information will I need to complete the exit counseling sessions?
- You will need your Social Security Number, date of birth, driver license number, email address, and the names, addresses, and telephone numbers of 3 references.
What is a grace period?
- A grace period is the time frame after you graduate, leave school, or drop below half-time enrollment to the start of your repayment period. During the grace period payments are not required. The repayment period begins the day after your grace period ends.
What is Heartland ECSI?
- Heartland ECSI is Lasell College’s billing servicer. Heartland ECSI will provide billing and payment processing for the Federal Perkins loan program, the 1098T and customer service.
How do I verify my loan information?
- Log onto National Student Loan Data System to retrieve your loan information.
How do I complete my exit counseling session for my Federal Direct (Stafford) loan?
- Log onto National Student Loan Data System
What is the Federal Student Aid ID and Password?
- The FSA ID – a username and password – has replaced the Federal Student Aid PIN and must be used to log in to certain U.S. Department of Education websites. Your FASFA ID confirms your identity when you access your financial aid information and electronically sign Federal Student Aid documents. If you do not already have an FSA ID, you can create one when logging in to http://www.fafsa.gov/, the National Student Loan Data System.
What should I do if I forgot my FSA ID/password?
- Please visit https://studentaid.ed.gov/sa/fafsa/filling-out/fsaid#forgot for instructions.
Why do I have a hold on my account?
- A hold may be placed on your account if you have a balance due from a current or previous term. You may be ineligible to register for a new term or receive academic transcripts until your account is current. To view your balance/complete payment access your Student Account Center (SAC) by logging in to MyLasell, then selecting the “SAC/ePay” button in Self Service. Non students who are shared users, may log in to https://lasell.afford.com/.
What do I do if my account has a hold and I'm prevented from registeringt?
- Log into MyLasell and select Self Service to view your holds.
- You may contact the Office of Students Accounts to determine why you have a hold on your student account.
What are your office hours?
- The Student Accounts Office is open Monday-Friday 8:30 a.m.–4:30 p.m. Summer hours are Monday-Thursday 8:30 a.m.–4:30 p.m.
Where is your office located on campus?
- Student Accounts is located on the second floor of the Potter house, 1844 Commonwealth Ave., Newton, MA 02466.
Whom should I contact if I have further questions?
- You can contact the Office of Student Accounts at (617) 243-2013 or by email firstname.lastname@example.org.
How can I change my billing/permanent/local address/phone number?
- You may contact the Registrar’s Office (617) 243-2133 or by email email@example.com, located on the first floor of the Potter house.
Why can’t I access my student’s account information?
- According to the Family Educational Rights and Privacy Act (FERPA), the college may not release this confidential financial information to parents without consent of the student.
- Parents can be signed up as shared users on their student’s Student Accounts Center which will grant them access to the account.
- A Billing PIN is issued to all students to assist in providing information while complying with privacy policies. It can also be found on each student’s Self Service page on the Account Information tab of MyProfile.
How do I grant my parents access to my student’s account?
- You may add your parent, sponsor, guardian or anyone you wish to have full access to your account as a shared user on your Student Account Center (SAC). This will allow them to view and make payments. To accomplish this simply select the ‘Manage Account Access’ tab on the top of the SAC landing page and follow the instructions to add a shared user. The user will then receive an email invite which they can complete to receive SAC information and access instructions.
My parents are separated/divorced how can I make sure each parent receives a copy of my bill?
- Students can sign each parent/guardian as a shared user on their Student Account Center (SAC). Parents will also receive the e-bill notification when bills are ready to be viewed.
- The shared user may access SAC from lasell.afford.com.
What is a 1098 T-Form?
- The 1098-T form contains calendar year information to assist a student in filing for the education tax benefits/tax credit deductions, or the American Opportunity Credit (a modification of the Hope Credit) and Lifetime Learning Tax Credits.
Who receives a 1098-T?
- Any student in accredited classes with a valid social security number/tax identification number.
How do I get a duplicate 1098-T?
- You can access your 1098T form at www.ecsi.net/myacct. To login you need 3 pieces of information; the school code (x5) , your account number which is your social security number without any dashes, and your password which is a pin number assigned by ECSI. You can visit ECSI’s website to retrieve your log in information, or contact ECSI directly for your PIN number (1-866-428-1098 or firstname.lastname@example.org).
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