Classroom and Multimedia Specialist

JOB SUMMARY:

The Classroom and Multimedia Support Analyst is primarily responsible for effective support, preventative maintenance, and consultation for the following service areas: classroom and lab technology; public computers; digital signage; digital and analog audiovisual/multimedia systems and services; event and meeting space technology. The Classroom and Multimedia Support Analyst conducts field visits to classrooms and public spaces to assess and resolve issues. They evaluate new spaces, systems, products or services for the college and suggests changes to existing products or services to better aide faculty, staff and students.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell College has the right to add or change the job responsibilities at any time.

  • Ensure functionality of AV/Multimedia equipment in classrooms
  • Respond to urgent classroom support requests
  • Support Extron and Crestron systems
  • Work with vendors to repair and install classroom AV/Multimedia technology
  • Manage inventory of AV equipment
  • Instruct community members on AV functionality
  • Perform setup / breakdown equipment for events and meetings
  • Support Digital Signage
  • Computer setup/maintenance for classroom, academic lab and public spaces
  • Respond to technology support requests in classrooms and academic spaces
  • Manage day-to-day technology requests and prioritize work
  • Tests computer/OS images for classroom, academic lab and public spaces
  • Install, configure, and maintain classroom and public printers & print management software
  • Complies with department and college policies and procedures
  • Completes assigned customer service requests (work orders) on timely basis
  • Manage Student Workers
  • Manage Software and Vendor Licenses/Subscriptions
  • Coordinate with faculty and staff for various IT/AV needs
  • Other duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:
Education level:
Bachelor's degree or relevant technical certificates

Technology skills:

  • Experience with wired/wireless microphone systems, audio amplification and PA systems
  • Experience with Extron and/or Crestron systems
  • Knowledge of current AV/Multimedia standards
  • Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
  • Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment
  • Experience using endpoint management systems such as LANDesk, Microsoft Endpoint Protection as well as Sophos Antivirus
  • Experience with LDAP, Microsoft ActiveSync, Active Directory and group policies data recovery tools, WINS, DHCP, and DNS
  • Demonstrated success as Tier 3 escalation resource
  • Familiarity with Microsoft Office applications

Other Skills/Requirements of the Job:

  • 3+ years related experience
  • Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems
  • Must be able to work independently on complex projects with minimal direction as well as collaboratively within a team setting as either participant or leader
  • Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload and schedule for self and assigned Connect-IT staff in a wide variety of settings and situations
  • Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance
  • Event planning, coordination, set, strike, and live event support.
  • Ability to follow up on assignments from Director of Client Services and complete tasks in a timely manner
  • Attentive to detail and documents work as well as communication with clients through ticket tracking system (Salesforce)
  • Demonstrated ability to deliver professional customer service

Supervisory Responsibilities: 

Yes (students)

CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB:
AV/Multimedia support related certifications such as: Extron Control Specialist or Professional or Crestron equivalents highly encouraged
Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus

Review of resumes will begin immediately. Candidates are asked to submit a letter of application, current resume, and three reference names using the forms below.

Lasell College is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran's status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.