Resort and Casino Management

The resort and casino industry is an emerging and exciting field offering a plethora of career opportunities for graduates. Additionally, the Resort and Casino Management program at Lasell College is the only program in New England to offer a Bachelor’s degree in this field and one of only a few throughout the country. With new legislation in Massachusetts allowing for the creation of resort/casinos throughout the state, we are set to train the next generation of managers and executives to operate these facilities.

According to the U.S. Department of Labor, over 13 million people are currently employed in leisure and hospitality jobs in the United States. While many industries have been struggling with unemployment over the past couple of years, new growth in the hospitality industry has had an increase in employment and career opportunities. According to the Bureau of Labor Statistics, between December 2009 and December 2010, employment in the industry increased by 240,000 and the leisure/hospitality sector was second only to health care in the number of jobs created in 2011. Additionally, employment of lodging managers is expected to grow by 8 percent from 2010 to 2020. Further projection shows that service-providing sectors are expected to have more job growth than any other sector from 2010 to 2020, with the number of wage and salary-workers in the travel and leisure industries increasing from 7.3 million to 19.4 million, an annual growth rate of 1.5 percent (Industry employment and output projections to 2020).

These statistics don’t even take into consideration the job growth that will be happening in Massachusetts due to legislation allowing the creation of new resort/casinos. With demand for gaming showing no sign of slowing, employment in gaming services occupations alone is projected to grow by 23 percent between 2006 and 2016, which is much faster than the average for all occupations.

The Bureau of Labor Statistics data shows that full-time gaming managers earned a median annual salary of $46,820 in 1999, while the median expected salary for a typical Property General Manager - Casino in the United States is $197,382.

The Lasell College Resort and Casino Management program is designed to prepare students for management and executive level positions within this complex and challenging industry. Through a multidisciplinary approach, students majoring in Resort and Casino Management will gain the expertise, commitment, and skills for management positions in this expanding industry that provides food and beverage, lodging, tourism and entertainment experiences to people around the world. Students are first given a comprehensive background in the business world including accounting, human resources, organizational behavior, technology, marketing, and more, and then learn about the inner-workings of the resort and casino industry including lodging, food and beverage, service quality, facility operations, and casino regulations, security and technology. Throughout the core of their coursework, students learn about service quality and the operations of diverse organizations such as resorts, casinos, cruise ships and the related segments of these properties including lodging, entertainment, spas management, event management, food and beverage, and more.

Students gain valuable connected learning experience both on campus and on-site visits throughout New England (Stowe Mountain Resort, Foxwoods Resort and Casino, and Mohegan Sun Resort and Casino to name a few). They also have the opportunity to listen to and meet with several relevant speakers from the industry including members of the Massachusetts Gaming Commissioners, members of local Gamblers Anonymous chapters, and several New England casino Managers. In addition, students are required to complete both a Field Experiences and an Internship so that they leave with a resume full of both academic accomplishments and real-world experience.

Our Hospitality Advisory Board connects students with industry professionals, providing them with networking opportunities, site visit experiences, professional feedback, and participation in community service and volunteer experiences. Students in the hospitality management programs are given many additional opportunities to make connections, gain experience, and prepare themselves for successful careers upon graduation. Some examples include visiting resort/casino properties in Las Vegas where students meet with executives and get a behind the scenes look at operations, attending the International, Hotel, Motel, and Restaurant Show in New York City, and attending site visits and meeting with executives at major resorts all around New England. Double majoring is not allowed amongst the three hospitality majors (Hospitality Management, Event Management, and Resort and Casino Management). Graduates receive a Bachelor of Science degree.

The following goals and associated learning outcomes delineate what we strive for students to achieve when they complete the major programs of study in the Hospitality Department.

Goal 1: Application of Principles of Hospitality Management
Upon completion of the Hospitality programs of study, students will be able to

  1. demonstrate a comprehensive level of knowledge in the area of organizational behavior
  2. demonstrate a comprehensive level of knowledge in the area of human resource management
  3. demonstrate a comprehensive level of knowledge in the area of information technology
  4. demonstrate a comprehensive level of knowledge in the area of the global economy
  5. demonstrate a comprehensive level of knowledge in all sectors within the resort and casino industry
  6. demonstrate a comprehensive level of knowledge in the area of operations strategies within the hospitality industry

Goal 2: Application of Business Information
Upon completion of the Hospitality programs of study, students will be able to

  1. apply quantitative and qualitative research methods to various propositions relating to organizations within the resort and casino industry
  2. integrate business information into effective decision making skills

Goal 3: Legal and Ethical Decision-making
Upon completion of the Hospitality programs of study, students will be able to

  1. identify legal and ethical issues implicit in all aspects of the hospitality industry
  2. evaluate and decide among alternative solutions to ethical problems
  3. understand the underpinning issues behind laws and regulations related to the resort and casino industry

Goal 4: Professional skills
Upon completion of the Hospitality programs of study, students will be able to

  1. communicate effectively in both professional and technical writing for the hospitality industry
  2. work effectively in teams
  3. communicate effectively in both large presentation and face-to-face situations