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Resort and Casino Management

The Lasell College Resort and Casino Management program is designed to prepare students for management and executive level positions within this complex and challenging industry. Through a multidisciplinary approach, students majoring in Resort and Casino Management will gain the expertise, commitment, and skills for management positions in this expanding industry that provides food and beverage, lodging, tourism and entertainment experiences to people around the world. Students are first given a comprehensive background in the business world including accounting, human resources, organizational behavior, technology, marketing, and more, and then learn about the inner-workings of the resort and casino industry including lodging, food and beverage, service quality, facility operations, casino regulations, security, gaming and technology. Throughout their coursework, students learn about service quality and the operations of diverse organizations such as resorts, casinos, cruise ships and the related segments of these properties including lodging, entertainment, spa management, event management, food and beverage, and more.

Students gain valuable connected learning experience both on campus and on-site visits throughout New England (Stowe Mountain Resort, Bretton Woods Mountain Resort, Foxwoods Resort and Casino, and Mohegan Sun Resort and Casino to name a few). They also have the opportunity to listen to and meet with several relevant speakers from the industry including members of the Massachusetts Gaming Commission, members of local Gamblers Anonymous chapters, and several New England casino Managers. In addition, students are required to complete both a Field Experience and an Internship so that they leave with a resume full of both academic accomplishments and real-world experience.

Our Hospitality Advisory Board connects students with industry professionals, providing them with networking opportunities, site visit experiences, professional feedback, and participation in community service and volunteer experiences. Students in the hospitality management programs are given many additional opportunities to make connections, gain experience, and prepare themselves for successful careers upon graduation. Some examples include visiting resort/casino properties in Las Vegas where students meet with executives and get a behind the scenes look at operations, attending the International, Hotel, Motel, and Restaurant Show in New York City, and attending site visits and meeting with executives at major resorts all around New England. Double majoring is not allowed amongst the three hospitality majors (Hospitality Management, Event Management, and Resort and Casino Management). Graduates receive a Bachelor of Science degree.

By planning early in consultation with an academic advisor, students may be able to reduce the time it takes to complete a bachelor’s degree in Resort and Casino Management to 3 or 3½ years.

The following goals and associated learning outcomes delineate what we strive for students to achieve when they complete the major programs of study in the Hospitality Department.

Goal 1: Application of Principles of Resort and Casino Management
Upon completion of the major program of study in Resort and Casino Management students will be able to

  1. demonstrate a comprehensive level of knowledge in the area of organizational behavior
  2. demonstrate a comprehensive level of knowledge in the area of human resource management
  3. demonstrate a comprehensive level of knowledge in the area of information technology
  4. demonstrate a comprehensive level of knowledge in the area of the global economy
  5. demonstrate a comprehensive level of knowledge in all sectors within the resort and casino industry
  6. demonstrate a comprehensive level of knowledge in the area of operations strategies within the hospitality industry

Goal 2: Application of Business Information
Upon completion of the major program of study in Resort and Casino Management students will be able to

  1. apply quantitative and qualitative research methods to various challenges faced by organizations within the resort and casino industry
  2. integrate business information into effective decision making skills

Goal 3: Legal and Ethical Decision-making
Upon completion of the major program of study in Resort and Casino Management students will be able to

  1. identify legal and ethical issues implicit in all aspects of the hospitality industry
  2. evaluate and decide among alternative solutions to ethical problems
  3. understand the underpinning issues behind laws and regulations related to the resort and casino industry

Goal 4: Professional skills
Upon completion of the major program of study in Resort and Casino Management students will be able to

  1. communicate effectively in both professional and technical writing for the hospitality industry
  2. work effectively in teams
  3. communicate effectively in both large presentation and face-to-face situations