Hospitality Management

The hospitality industry is a growing and dynamic field offering a plethora of career opportunities for graduates. According to the U.S. Department of Labor, over 13 million people are currently employed in leisure and hospitality jobs in the United States. While many industries have been struggling with unemployment over the past couple of years, new growth in the hospitality industry has had an increase in employment and career opportunities. According to the Bureau of Labor Statistics, between December 2009 and December 2010, employment in the industry increased by 240,000 and the leisure/hospitality sector was second only to health care in the number of jobs created in 2011. Additionally, employment of lodging managers is expected to grow by 8 percent from 2010 to 2020. Further projection shows that service-providing sectors are expected to have more job growth than any other sector from 2010 to 2020, with the number of wage and salary-workers in the travel and leisure industries increasing from 7.3 million to 19.4 million, an annual growth rate of 1.5 percent (Industry employment and output projections to 2020). Locally, the hospitality industry as a whole is projected to increase even higher than the average region in the U.S. over the next few years due to new legislation that will be allowing the casino industry to be introduced into the state of Massachusetts, thus increasing jobs in the lodging, entertainment, events, food and beverage, and other related industries.

The Lasell College Hospitality Management program is designed to prepare students for management and executive level positions within this complex and challenging global environment. Through a multidisciplinary approach, students majoring in Hospitality Management will gain the expertise, commitment, and skills for management positions in this expanding industry that provides food and beverage, lodging, tourism, and entertainment experiences to people around the world. Students are first given a comprehensive background in the business world including accounting, human resources, organizational behavior, technology, marketing, and more, and then learn about the inner-workings of the hospitality industry including lodging, food and beverage, service quality, and facility operations. Students in this major are given the opportunity to create and follow their own path in the industry through the selection of classes that may be of more interest to them including private club management, restaurant management, global tourism, entrepreneurship, sport facility management, and sustainability. Throughout the core of their coursework, students learn about service quality and the operations of diverse organizations such as hotel companies, private clubs, spas, stadiums, arenas, airlines, performing arts centers, concert halls, convention centers, cruise lines, and resorts. The program has a global perspective and encompasses both public and private sectors.

Students gain valuable connected learning experience both on campus and on site visits throughout New England (Boston Harbor Hotel, TD Garden, Woodland Country Club, Fenway Park, Hynes Convention Center, the Boston Public Library, Stowe Mountain Resort, IKEA, Mohegan Sun, and the Taj Hotel, are just a few examples). In addition, students are required to complete two Field Experiences and one full Internship so that they leave with a resume full of both academic accomplishments and real-world experience.

Our Hospitality Advisory Board connects students with industry professionals, providing them with networking opportunities, site visit experiences, professional feedback, and participation in community service and volunteer experiences. Students in the hospitality management programs are given many additional opportunities to make connections, gain experience, and prepare themselves for successful careers upon graduation. Some examples include attending the International, Hotel, Motel, and Restaurant Show in New York City, meeting one-on-one with successful business owners and directors in their respective fields, and working to create marketing and business plans for local business owners. Hospitality Management students are strongly encouraged to study abroad considering the diverse and global nature of their field of study. Double majoring is not allowed amongst the three hospitality majors (Hospitality Management, Event Management, and Resort and Casino Management). Graduates receive a Bachelor of Science degree.

The following goals and associated learning outcomes delineate what we strive for students to achieve when they complete the major programs of study in the Hospitality Department.

Goal 1: Application of Principles of Hospitality Management
Upon completion of the Hospitality programs of study, students will be able to

  1. demonstrate a comprehensive level of knowledge in the area of organizational behavior
  2. demonstrate a comprehensive level of knowledge in the area of human resource management
  3. demonstrate a comprehensive level of knowledge in the area of information technology
  4. demonstrate a comprehensive level of knowledge in the area of the global economy
  5. demonstrate a comprehensive level of knowledge in the areas of food and beverage and lodging management
  6. demonstrate a comprehensive level of knowledge in the area of operations strategies within the hospitality industry

Goal 2: Application of Business Information
Upon completion of the Hospitality programs of study, students will be able to

  1. apply quantitative and qualitative research methods to various propositions relating to organizations within the hospitality industry
  2. integrate business information into effective decision making skills

Goal 3: Legal and Ethical Decision-making
Upon completion of the Hospitality programs of study, students will be able to

  1. identify legal and ethical issues implicit in all aspects of the hospitality industry
  2. evaluate and decide among alternative solutions to ethical problems
  3. understand the underpinning issues behind laws and regulations related to the hospitality industry

Goal 4: Professional skills
Upon completion of the Hospitality programs of study, students will be able to

  1. communicate effectively in both professional and technical writing for the hospitality industry
  2. work effectively in teams
  3. communicate effectively in both large presentation and face-to-face situations
  4. effectively utilize their education and experience to successfully gain relevant employment and succeed within their respective fields